A workers’ compensation insurance provider asked us to help them imagine an integrated policyholder experience to enable seamless interactions and build loyalty. Our team, together with the client, created concepts that helped to map the path to a best-in-class experience.
Customer interviews
Research synthesis
Workshop facilitation
Ideation & concepting
Art direction
Production design
Future state concepts illustrated in a journey map that showcased high-level benefits and how policyholder needs were addressed.